FAQ
Frequently Asked Questions
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Where are you located and where do you ship to?
We have our own production as well as warehouses in several countries, which allows us to ship worldwide... -
How much is shipping?
We offer free shipping on all orders. No hidden fees — you only pay for the product itself. -
How long does shipping take?
Processing Time takes 1-3 business days. Shipping usually takes 7–10 business days depending on your country. We’ll notify you when your order ships and you’ll be able to track its status. -
How do I track my order?
To keep shipping free for you, we do not use individual tracking. We guarantee your order will be processed and delivered within standard delivery time — just a bit of patience, and it’s on its way! -
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other secure payment options. -
Is it safe to enter my card details on your website?
Absolutely. All payments are processed through encrypted connections and follow PCI DSS security standards. -
Can I pay with PayPal / Apple Pay / Google Pay?
Yes! We support all popular and convenient payment methods, including PayPal, Apple Pay, and Google Pay. -
How can I return an item?
If an item is damaged or doesn’t match the description, please contact us within 7 days of receiving it. We’ll do our best to help — either refund or send a replacement. -
Can I exchange a product?
Yes! If you received a defective item or the wrong size, we will gladly exchange it. Just contact us and we’ll sort it out as soon as possible. -
How many days do I have to return my order?
Please inform us about any issue within 7 days of receiving your item, and we’ll offer a suitable solution. -
Where is my order?
You can check your order status anytime. We’ll also send you an email update as soon as your order is shipped. -
When will my order be shipped?
We start processing orders right after they’re placed. It usually takes 1–3 business days. -
How do I know my order is confirmed?
You’ll receive a confirmation email right after placing your order. If you don’t see it — check your Spam folder or contact us. -
How do I choose a size?
Each product page includes size options. If you’re unsure — just write to us and we’ll be happy to help! -
What is the material of this product?
Material details are listed in the description of each product. Need more info? Just reach out! -
Do you have products for dogs / cats / puppies etc.?
Right now, we specialize in products for cats only. We update our catalog regularly, so other pet products may come in the future! -
Is this item in stock?
If the item can be added to cart — it’s available. If there’s a stock issue, we’ll let you know in advance. -
How can I contact you?
You can write to us directly in this chat or send a message through the website form. We usually reply within 24 hours. -
Do you have Instagram / TikTok?
Yes! Follow us on social media to see new arrivals and join giveaways. Links are at the bottom of the site. -
Do you offer discounts or coupons?
We run promotions regularly. Subscribe to our newsletter or check banners on the website so you don’t miss out! -
How do I use a discount code?
During checkout, you’ll see a field on the right labeled “Discount code.” Just paste your code there and click “Apply.” The total will update automatically.